Run service like a business.
Running a service department is one of the hardest jobs in the dealership. You juggle customers, technicians, parts, warranties, and a fresh pile of surprises every day. Most service managers were handed the keys and told to figure it out. This is the playbook, and the systems, that change that.
Why this program exists
Running service is one of the hardest jobs in the dealership. Most managers were never trained for it.
Your service manager juggles customers, technicians, parts, sales, warranties, and a fresh pile of surprises every single day. It is one of the toughest seats in the building.
And most service managers never got real training for it. They were handed the keys and told to figure it out, then judged on results nobody prepared them for. That is not their fault. So we built the playbook, and we walk it with them.
When service runs tight, everything downstream gets better. Your techs stay busy, your customers come back, and the department finally makes the money it should.
Short, practical video lessons. Your manager can watch one between work orders and put it to work the same day.
Nobody leaves the shop and you lose zero service revenue. Just a step-by-step playbook your manager starts using tomorrow.
Free, before you enroll
Where does your service department actually stand?
Answer a few honest questions about your operations, profit, capacity, and team. The only rule: score yourself on what is really happening in the shop today, not on what you know it should be. The gap between those two is where your money is hiding.
- Operations and workflow. Are jobs moving through the shop, or piling up at the bottleneck?
- Profit. Are you capturing every billable hour and pricing work to actually make money?
- Capacity. Do you know what each bay should produce, and how close you are?
- Team. Are you tracking tech efficiency every week, or only when something blows up?
Get the Service Self-Assessment
It is free. Answer the questions, get your score, and we will send a few short notes from me on how to close the gaps it finds.
Take the free assessmentOpens our quick assessment in a new tab. You can unsubscribe anytime.
What's inside
Twelve sections. More than seventy lessons.
Everything it takes to run a service department like a business, from the front counter to the numbers to the people. One section at a time, in the order that actually makes sense when you are the one running the shop.
Self-paced video lessons with a full workbook and weekly action steps, so what your manager learns actually makes it to the floor.
See what's includedWho it's for
Built for the dealerships we work in every day.
Outdoor Power
Mowers, handhelds, and a short, brutal busy season. Your bays have to move fast when the rush hits.
Agriculture
Big equipment your customers cannot farm without. When they are down, fast and reliable service is everything.
Powersports
Quick turns, tight margins, and customers who want their machine back and ready to ride.
RV
Big units, long jobs, and a service process that has to keep every bay producing.
Trailers
Hitches, brakes, axles, and wiring. Simple on the surface, but the work orders add up fast.
Real shop training, not theory
Watch the training your manager will actually use.
A few real clips, straight from the lessons. This is the practical, run-it-tomorrow kind of training your service manager gets from day one.
Stop the chaos, start the control
The service framework that keeps techs focused, protects your sanity, and stops chaos from eating your profit.
Never lose a unit again
A simple tag system that ends the walk-the-lot serial number hunt and keeps work orders from going missing.
Unlock your true service capacity
Know what every bay should produce, then see the gap between where you are and where you could be.
Half-equipped techs can't excel
Give your people the bays, tools, and room to do great work. Set them up to win, not to fail.
Who's teaching this
Sara Clements-Hey and Bob Clements.
My dad, Bob, started this company about 40 years ago. Since then we have worked with thousands of dealerships all over the world, written two books, and spent most of our days right where it matters, standing next to the managers who run these departments.
Enrollment
Enroll your service manager today.
One price, one manager, twelve months of access. Everything they need to run a profitable, organized service department, ready the moment you enroll.
Service Manager Certification
A one-time purchase. Twelve full months of access.
Enroll today, start today
Your manager gets access the moment you check out. No waiting on a cohort or a start date.
- All 12 sections and 70+ video lessons, self-paced online
- A full service manager workbook and worksheets
- Proven BCI service systems, scripts, and processes
- Weekly action steps that turn lessons into habits
- A comprehensive final exam and your certification
Have a few managers, or more than one location? Put your whole team on the same playbook. Ask us about group pricing.
- FormatOnline video lessons, workbook, and worksheets.
- PaceSelf-paced. Most managers finish in three to six months.
- AccessTwelve full months from the day you enroll.
- Final stepA comprehensive exam to confirm mastery, then certification.
Questions
The things managers ask us first.
Enroll today
Run service like a business.
Give your service manager the systems, the confidence, and the playbook to run a profitable, organized shop. They can start the first lesson today.
$1,495 per service manager · Twelve months of access · Certificate included